Lifetime Guarantee
MANDUKA PRO® SERIES
LIFETIME GUARANTEE
Limited Warranty
Manduka guarantees PRO Series Mats: Manduka PRO®, PROlite®, PRO Travel®, PRO® Squared, PRO® Long & Wide and PROlite® Long & Wide yoga mats to last the lifetime of the mat, if used and cared for properly.
The Lifetime Guarantee is applicable on the standard PRO Series. It does not include Almost Perfect mats (Studio Grade Mat), mats used by studios as studio equipment or our other mat series.
The lifetime of the mat is approximately 10 years of regular use when loved and cared for. Should a PRO mat wear out past its useful life from regular use under normal conditions, we will replace the product. Maximum one replacement per purchase.
Because Manduka cannot control the quality of products sold by unauthorized sellers, the Lifetime Guarantee applies only to Manduka PRO Series mats that were purchased from Manduka or a Manduka authorized seller in the United States, unless otherwise prohibited by law. Manduka reserves the right to reject Lifetime Guarantee claims for Products purchased from unauthorized sellers, including unauthorized Internet sites.
Cosmetic wear to the mat surface that does not affect the mat’s performance, damage resulting from improper handling, cleaning, storage or care, damage from outside elements, damage from excessive amounts of water, post-purchase modifications, alterations, negligence, and use for a purpose other than for which it was designed are not covered by the Manduka PRO Lifetime Guarantee.
This Guarantee also does not cover uneven color patterns, stains, or discoloration at the time of purchase or from use, bad odor due to usage and lack of cleaning, slipping on the mat, mats purchased before September 1, 2008, mats marked “Irregular” at time of purchase, or mats used by studios for in-studio equipment use.
If you would like to request a replacement mat, please contact us via email to our Customer Care team at salesupport@mandukathailand.com and include your receipt or proof of purchase and an image of your mat. Proof of purchase is required for all Lifetime Guarantee replacements. Manduka will review the submission, determine if the PRO Series mat falls under our Lifetime Guarantee criteria, and provide further instruction. You will receive a response to your inquiry within 7-14 business days. You will be required to return your mat to Manduka at your cost.
This is the only express warranty for these products. All implied warranties, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this written warranty. Under no circumstances shall Manduka be liable for any special, incidental, or consequential damages based on breach of this warranty, breach of contract, or strict liability. Some States do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Criteria Covered Under the Manduka PRO Lifetime Guarantee :
• Wear to the top surface of the yoga mat from regular use that impacts its performance.
The pictures below display PRO Series mats where regular hand/feet placement of the yogi has caused the surface to wear out beyond the mats useful life.
Example 1:
Example 2:
Example 3:
Example 4:
Example 5:
Example 6:
Example 7:
If you would like to request a replacement mat, please fill out the Lifetime Guarantee Request and attach it to our Contact Us form.
Proof of purchase is required for all Lifetime Guarantee claims. The cost of shipping is not covered by Manduka. Maximum 1 replacement per purchase.
Manduka will review the submission, determine if the PRO Series mat falls under our Lifetime Guarantee criteria, and provide further instruction.
You will receive a response to your request within 7-14 business days.
Criteria Not Covered Under the Manduka PRO Lifetime Guarantee:
• Cosmetic wear to the surface that does not affect the performance of the mat
• Uneven color patterns, stains, or discoloration at time of purchase or from use
• Creases and folds from improper handling and/or storing. It is best to lay the mat flat or keep it rolled up.
• Damage from excessive amounts of water or other liquids i.e. submerging the mat under water
• Improper cleaning with anything other than Manduka Mat Care products or water (this includes home-made solutions and solutions provided by studios which are not from Manduka).
• Damage from a washing machine, vacuum cleaner, etc.
• Damage from use other than yoga or similar fitness activities
• Damage from outside elements or factors
• Slipping on the mat
• Bad odor due to usage and lack of cleaning
• Mats purchased before September 1, 2008
• Mats marked as "Irregular" at time of purchase
• Almost Perfect PRO Series mats are not covered by the Lifetime Guarantee
• Mats purchased from TJ Maxx, Marshalls, Home Goods (Marmaxx retailers)
• MATS USED BY STUDIOS FOR IN-STUDIO EQUIPMENT USE ARE NOT COVERED BY THE LIFETIME GUARANTEE.
• WEAR TO ART WORK ALONE ON SPECIAL EDITION MATS IS NOT COVERED BY THE LIFETIME GUARANTEE. THE MAT IS ELIGIBLE FOR A REPLACEMENT WHEN THE SURFACE OF THE MAT IS WORN OUT AS DESCRIBED IN SECTION "CRITERIA COVERED UNDER THE LIFETIME GUARANTEE".
Pictures below display PRO-mats with minor signs of wear which does not affect the performance of the mat and which is not covered by the Lifetime Guarantee. These mats have many years still left in them. When they resemble Example 1 and Example 2 above, they will covered by the Lifetime Guarantee.
Example 1:
Example 2:
Example 3:
Example 4:
Example 5:
Damages caused to the mat from other factors or elements than a regular yoga practice is not covered by the Lifetime Guarantee.
When the mat wears out from regular yoga practice we are happy to offer our support.